Interparking – Zaventem Brussels Airport

How do I know my booking has been made?

When you make your booking you will receive an email with a booking reference number. This email will also confirm all the details of your booking. You should print this email and bring it with you to the car park. If you do not receive a confirmation e-mail please contact us at brusselsairport@interparking.com. We will check that your booking has been made and confirm it for you.

Can I arrive at the parking earlier than the time indicated in my reservation?

Yes you can enter the parking up to 3 hours before the time indicated in the reservation.

I would like my booking confirmation email to be resent. How can I request this?

You can request that your booking confirmation email be sent again by logging into the Manage my booking service. On the display booking page you will find a ‘resend my booking confirmation email’ button at the top of the page. Clicking this button will resend your booking confirmation email.

Can I cancel a reservation if my travel plans change?

If you have made a prepaid reservation for the P3 Holiday, the full amount will be refunded if you cancel at least 24 hours before the indicated entry date of your reservation.
If you have made a reservation for the P Discount 1 or P Reservation Zone, the full amount of the parking (minus 9 € cancellation insurance) will be refunded if you have opted for the cancellation insurance and you cancel at least 24 hours before the indicated entry date of your reservation. If you do not have a cancellation insurance, the amount of the parking will not be refunded.
If you have booked a parking without paying in advance, you can cancel your reservation at any time.
You can cancel your reservation here if this is allowed for the car park you have chosen.

Can I amend my booking if my travel plans changed?

This depends on the car park you have chosen. Reservations for the P1 Front, P1 VIP and P Lock can be amended free of charge. Reservation for the P Reservation Zone, P3 Holiday Booking and P Discount 1 can be amended as well up until 24 hours before your departure, given that the new amount is equal than the initial amount. If the period of booking is shorter than the first booking, the difference will not be refunded.

You can amend your booking here.

Supporting information which is important to your booking, e.g your car’s number plate can be amended.

What if I wish to bring a different car to the one I indicated during the booking process?

Please log into our Manage my booking service. On the display booking page, click on the amend button in the car details section. Here you can update your car’s number plate

Are there any restrictions on the kind of vehicle I may bring?

Some car parks, particularly multi-storey ones, are unable to accept high-sided vehicles or trailers. This information can be found on the compare page.

What happens if my return flight is delayed?

If your flight is delayed and you go over your scheduled departure time, you will be charged for an additional day at the prevailing tariff.

What should I do if I have lost my parking ticket ?

You may go to information desk (left side of the Sheraton hotel).
Colleagues that are present (24/7) will be able to help you further.

How do I know that my parking ticket that I received at the entrance of the car park is linked to my prepaid reservation ?

Please check that your parking ticket has the following text :  “BOOKING QR”.  If this in not the case please go to the Information desk opposite the arrivals hall (left side of the Sheraton hotel). Our colleagues that are present (24/7) will be able to help you further.

What is the difference between the blue Pcard+ and the red Pcard+?

There is no difference. They are two identical cards. As partners, Brussels Airport and Interparking launched this modified version with the airport’s colours. Both cards offer the same benefits: In Brussels Airport car parks or in Belgium Interparking car parks. The same card and two different colours.

Can I reserve a parking space at one of the Brussels Airport car parks with my Pcard+?

You can reserve a parking space in advance at Lock Park and P1 VIP parkings and gain access to the parking with your Pcard+.
Currently, you cannot make a prepaid reservation linked to your Pcard+.

At which car parks is my Pcard+ applicable ?

You can use your Pcard+ to access the P1 Front, Fast Zones, P2 Economy, P3 Holiday (without reservation) as well as at the secure car parks Lock Park and P1 VIP. We always recommend to book online for Lock Park and P1 VIP and then you can access the car park via Pcard+.

In which car parks am I entitled to a discount when using my Pcard+?

All information on our promotions can be found here. Press ‘Map’ or ‘List’ to find the discounts.

How can I (un)link my license plate to my Pcard+ ?

You can link your license plate via the website Interparking – LPR (parkingmadeeasy.be). You will need your Pcard+ to do this. Don’t forget to update your data if you no longer use the entered license plate.

Which car parks are already subject to license plate recognition ?

You can find this back on our website Interparking – LPR (parkingmadeeasy.be).

Will I get an invoice/ receipt if I use my Pcard+ ?

You will only receive an invoice with a Pcard+ Private Plus and Pcard+ Business. Obtaining a receipt with the 3 types of Pcard+ is not possible.

How can I check my Pcard + transactions ?

For Pcard+ Private Plus and Pcard+ Business customers :
Go to the website My account | Pcard+ and click on “my account”.
Then tick “I pay with an invoice”. Then you can fill in the fields asking for your customer number and Pcard+ number or your customer number and your invoice number.
Once logged in you can check your transactions.

For Pcard Private customers:
Go to the website My account | Pcard+ and click on “my account”.
Then check “I pay with a credit card”. Then click on “Please connect one last time with your contract”.
You will need to enter your contract number and fill in the Pcard+ number. Finally, the system will ask you to create a password.
Once logged in you can check your transactions.

Kan ik mijn Pcard+ gebruiken om laadpalen te activeren en waar kan ik ze vinden ?

Yes, you can use your Pcard+ to activate a charging station. The rate is 0.55€/kWh until your car is charged. If you use the Pcard+ to activate the charging station, the connection rate is free.

You can find charging stations at the airport car parks listed below:
– P1 – Fast zone 1: 9 charging stations (niveau 1)
– P1 – Fast zone 3 : 4 charging stations (niveau 3)
– P1 – VIP : 16 charging stations
– P2 Economy : 2 charging stations (next to administration office – niveau 3)
– P3 Holiday : 38 charging stations (niveau -1, niveau +2)
– Lock Park : 12 charging stations