Due to COVID-19, there may be an adapted service at our car parks.
You can always consult the information boards on our car parks, which contain all the necessary information.
Our staff is always at your service 24 hours a day. Our information office is located at arrivals level in the P2 Economy Parking.
Which car parks are accessible at Brussels Airport Zaventem ?
We kindly inform you that under the current situation our car parks remain staffed and monitored. The P2 Economy parking, P3 Holiday, Reservation Zone and Lock parking are accessible.
To access the Reservation Zone Parking, P3 Holiday Discount and Lock Parking, a reservation must be made in advance.
Where can I park my car if it is higher than 2m10 ?
The parking P16 is available for vehicles higher than 2m10 high. You can contact us by e-mail at email@example.com to receive more information about the car park.
What should I do when I have a prepaid reservation but I am stranded (abroad) ?
We ask you to send us an e-mail before your arrival at the airport at firstname.lastname@example.org to be able to help you further.
Can I modify my reservation for free to a later date if I already have the new dates for my next trip ?
If you like to modify your current reservation, please go to our website https://brusselsairport.interparking.be/ and click on the link “Manage my booking”. In all of our car parks, you have the possibility to modify a reservation up until 2 calendar days before your departure, given that the new amount is equal to or less than the initial amount.
What should I do if my flight has been canceled and I had already booked a parking in advance?
If you have booked a parking space with a cancellation insurance, the amount of the parking will be refunded.
If you do not have a cancellation insurance, you will receive a voucher of the value of your reservation. The voucher is valid until the end of December 2021.
We kindly ask you to register your request via our website : https://www.interparking.be/extern/BE/ContactForm/index_en.html
Measures at the parkings
Please note that it is required to wear a mask at our parkings. Dispensers are present at the parkings. Please do no throw your mask on the ground to ensure the safety of our maintenance team. There are enough dustbins in the parking. We kindly ask you to respect the 1,5m distance and the tracing on the ground.
How close to my departure date can I make my car parking booking?
Most of our car parks can be booked up to 2 hours before your scheduled arrival time.
How are parking tariff calculated?
How your tariff is calculated depends on the selected car park.
At Discount, the tariffs are calculated per calendar day. At all other car parks, the calculation is based on every complete or started 24-hour period. In other words, a day is a continuous block of 24 hours.
If you have a reservation without prepayment, your stay is calculated based on your arrival and departure time. If you arrive early or depart late, you might be charged an extra day at the prevailing tariff.
If you have a prepaid reservation, you can park until the end of the reservation with the ticket you received at the entrance of the car park. The end time is printed on your ticket. At the end of your stay, you may leave the car park without using the payment machines. If you stay in the car park longer than your reservation allows, you will need to pay the excess at one of the payment machines.
All prices shown are in Euros and include VAT at 21.0%.
Why can't I get a quote for the car park I'm looking for?
There are several reasons why you might not get a quote for the car park you are interested in:
- All the spaces set aside for reservations have been booked.
- The duration of your stay at the car park does not meet minimum requirements.
- The car park is not available. This applies to all reservations, including those by phone.
What is the minimum stay required for your car parks?
A number of our car parks have minimum stay requirements. Please visit our compare page for full details.
Are there height restrictions at your car parks?
Some of our car parks have a height restriction for entry to the car park. To find out if a specific car park has a height restriction, check the compare page. Height restriction information is given in the table.
How important is my car's number plate when making a booking?
Your car’s number plate is required as your parking ticket and reservation are linked to it. Having it helps us deliver a quick and efficient service.
Which payment methods are accepted?
On site, Interparking accepts Maestro, Visa, MasterCard, American Express, PCard® Shopping and PCard® Corporate (Servipark). Payments in cash are also accepted.
When paying for your booking online, Interparking accepts Visa, MasterCard and Maestro.
Is there a booking fee?
Interparking does not charge booking or credit card fees. Neither are there any other hidden charges – the price you see is what you pay.
Which car parks can be prepaid and which are reservation only?
At the moment, you can make a reservation for 4 of our car parks.
Two of these, P1 VIP and P Lock, are reservation only. It is not possible to pay online for your parking space.
The other three car parks, P Reservation Zone, Discount 1 and Discount 2 are prepaid and need to be reserved online. This means that when you book your parking space online, you will have to pay for it in advance by using a credit card. During the reservation process you will be redirected to our Ogone payment page.
I can't make a reservation through the website because the payment is declined.
There are currently problems with the online payments, our services are trying to solve this as soon as possible.
If the payment is refused, please contact the customer service by phone 02/715 21 10 or by email email@example.com (available Mon-Fri 9am-5pm)
Our customer service will offer you a solution.
How do I know my booking has been made?
When you make your booking you will receive an email with a booking reference number. This email will also confirm all the details of your booking. You should print this email and bring it with you to the car park. If you do not receive a confirmation email please contact us using the contact page. We will check that your booking has been made and confirm it for you.
I would like my booking confirmation email to be resent. How can I request this?
You can request that your booking confirmation email be sent again by logging into the Manage my booking service. On the display booking page you will find a ‘resend my booking confirmation email’ button at the top of the page. Clicking this button will resend your booking confirmation email.
Can I cancel a booking if my travel plans change?
This depends on the car park you have chosen. Reservations for the premium parkings – P1 VIP and P Lock can be cancelled free of charge. Reservations for the P Reservation Zone, Discount 1 and Discount 2 can be cancelled but you will not receive a refund. If you have booked one of the parkings mentioned above with a cancellation insurance, you can cancel your reservation up to 48 hours before arrival, and will receive an automatic refund.
You can cancel your reservation here if this is allowed for the car park you have chosen.
Can I amend my booking if my travel plans change?
This depends on the car park you have chosen. Reservations for the P1 VIP and P Lock can be amended free of charge. Reservations for the P Reservation Zone, Discount 1 and Discount 2 can be amanded as well up until 2 calender days before your departure, given that the new amount is equal than the initial amount. If the period of booking is shorter than the first booking, the diffence will not be refunded.
You can amend your booking here.
Supporting information which is important to your booking, e.g your car’s number plate, can be amended.
What if I wish to bring a different car to the one I indicated during the booking process?
Please log into our Manage my booking service. On the display booking page, click on the amend button in the car details section. Here you can update your car’s number plate
Are there any restrictions on the kind of vehicle I may bring?
Some car parks, particularly multi-storey ones, are unable to accept high-sided vehicles or trailers. This information can be found on the compare page.
What happens if my return flight is delayed?
If your flight is delayed and you go over your scheduled departure time, you will be charged for an additional day at the prevailing tariff.